Return and Refund Policy:
At Atelier Dally Louizia, we take pride in offering both bespoke services and ready-to-wear items of the highest quality. Our return policy is designed to ensure your satisfaction while respecting the unique nature of our products.
- Eligibility:
-Items must be returned within 30 days of the delivery date.
-Products must be in their original, unused condition with all tags and packaging intact.
2. Non-Returnable Items:
-Items that have been worn, altered, or damaged after delivery.
-Items marked as non-returnable in the product description.
3. Return Process:
-Contact our customer support team at info@atelierdallylouizia.com or 438-882-6620 to initiate the return process.
-Provide your order number and the reason for the return.
-Carefully pack the item(s) in the original packaging to prevent damage during transit.
-Include the return authorization form provided by our customer support team.
-Ship the item(s) to the following address provided by our support team at info@atelierdallylouizia.com or 438-882-6620.
-We recommend using a trackable shipping service and purchasing shipping insurance for high-value items. We are not responsible for items lost or damaged during return shipping.
4. Refunds:
-Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.
-Approved returns will be processed within 7-10 business days.
-Refunds will be issued to the original payment method used for the purchase.
-Please note that shipping costs are non-refundable.
5. Bespoke and Made-to-Measure Items:
Eligibility:
As bespoke and made-to-measure items are custom-made to your specifications, returns are generally not accepted unless the item is defective or does not match the agreed-upon specifications.
Non-Returnable Items:
-Custom-made or personalized items that meet the agreed-upon specifications.
-Items that have been worn, altered, or damaged after delivery.
Return and Adjustment Process:
-Contact our customer support team at info@atelierdallylouizia.com or 438-882-6620 within 7 days of receiving your order to discuss any concerns.
-Provide your order number, a detailed description of the issue, and any relevant photos.
-Our team will assess the situation and determine if the item is eligible for a return, adjustment, or repair.
-If the item is deemed defective or not as specified, we will provide instructions for the return or adjustment process.
-Carefully pack the item in its original packaging to prevent damage during transit.
-Include the return authorization form provided by our customer support team.
-Ship the item to the following address provided by our support team at info@atelierdallylouizia.com or 438-882-6620.
– We recommend using a trackable shipping service and purchasing shipping insurance for high-value items. We are not responsible for items lost or damaged during return shipping.
Refunds and Adjustments:
-Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund or adjustment.
-Approved returns will be processed within 7-10 business days.
-Refunds will be issued to the original payment method used for the purchase.
-Please note that shipping costs are non-refundable.
-If an adjustment or repair is needed, our team will work with you to ensure the item meets your expectations.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement, repair, or refund at no additional cost to you.
Contact Us:
For any questions or concerns regarding our return policy, please contact us at info@atelierdallylouizia.com or 438-882-6620.
Atelier Dally Louizia 